Refund policy
We have a 7-day return policy on eligible products, which means you have 7 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in all its original packaging. You’ll also need the receipt or proof of purchase. A credit will be provided upon successful approved return for use only on the Urban Splash Store.
Approved returns are subject to a return shipping charge payable by the Customer
To start a return, you can contact us at info@urbansplash.com.au.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at info@urbansplash.com.au.
Damages and issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions/Non-Returnable Items
Certain types of items cannot be returned, such as "made to order" items as follows:
- Canvas Prints
- Framed Canvas
- Framed Prints
Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Store Credits - No Refunds
Refunds will not be provided for approved returns. A credit will be provided upon successful approved return for use only on the Urban Splash Store. We will notify you once we’ve received and inspected your return, and let you know if the credit was approved or not. If approved, you’ll be automatically issued a credit. If more than 15 business days have passed since we’ve approved your return, please contact us at accounts@urbansplash.com.au.